EmpathyIQ Walk in Their Shoes...improving service excellence through empathy business, civility, customer, customer experience, customer service, emotions, empathy, feelings, profit, Training, trust 0
Empathy is certainly a requirement for establishing and building a strong and engaging relationship between the organization and the customer. It’s also absolutely essential in growing loyalty and customer retention for the organization. But, in order to build a sound customer service environment and employ the skill of empathy you have to look far […]
EmpathyIQ Walk in Their Shoes...improving service excellence through empathy customer, ego, empathy, relationship, reputation, senior living, skill, Training 0
When you talk you’re only repeating things you already know, but when you listen you learn things you don’t know and that’s the best path to great service excellence. Listening is all about the customer’s best interest. Here, we touch the edge of empathy and how using empathy can help elevate an organization’s customer […]
EmpathyIQ Walk in Their Shoes...improving service excellence through empathy business, communication, customer satisfaction, customer service, empathy, marketing 0
What is the 72% gap? We think it may surprise businesses to learn that 80% say they offer superior customer service, yet only 8% of customers agree. Think of it this way, organizations may be, and most are, out of touch with what customers want in today’s environment, thus the 72% gap. It’s a dilemma. […]
EmpathyIQ Walk in Their Shoes...improving service excellence through empathy customer service, empathize, empathy, engage, listen, policy, resolve, understand 0
Welcome to Walk in Their Shoes, the new blog from EmpathyIQ. This, our inaugural post, is one of many to be published several times a month. Our goal is simple. Impart knowledge on the many benefits of empathy in providing service excellence to customers. Enjoy a free subscription, compliments of EmpathyIQ. Resident service, customer service […]
